Case Western Reserve University TVUC Guest Services Manager

Case Western Reserve University

Case Western Reserve University TVUC Guest Services Manager

The Guest Services Manager serves as the Tinkham Veale University Center’s on-site manager, responsible for successful event hospitality. They will be the welcoming face of our department and leverage the full potential of the University Center. The incumbent will assist clients during special events, providing an exceptional experience to all guests. They will also facilitate the effective operation of the information desk and supervise facility operations and staff during assigned hours.


  1. Serve as the primary point-of-contact for clients on the day of their event.
  2. Maintain the University Center’s information desk in a professional and welcoming manner.
  3. Assist in making room reservations within the University Center.
  4. Direct the student events crew to ensure all spaces are setup correctly.
  5. Monitor the physical environment of the University Center.


Experience: 2 to 3 years of related experience with a focus on customer service and event management

Education: High school education required. Bachelor’s degree preferred.

To Apply: Job id: 9198

1900 Euclid Ave., Cleveland, OH 94106

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