SUNY Empire State College
IT Service Desk Technician/Instructional Support Assistant
SUNY Empire State College, Office of Information Technology Services seeks a full-time IT Service Desk Technician (State Title: Instructional Support Assistant) at our Saratoga Springs, NY location.
The Service Desk Technician is the primary support contact representative for Information Technology Services (ITS), students, staff and faculty. This position is dedicated to providing an excellent customer support experience through voice, chat and online IT service channels. The selected incumbent will be solutions driven and be able to see the broader picture without a loss of customer service. The Service Desk Technician works closely with the team and leadership to identify opportunities for improvement in levels of support, systems and processes. This position also develops and supports documentation for Tier 0 and Tier 1 self-help materials and other related resources (Discussion boards, chat, FAQs, etc.) as part of an advanced online ticketing (service) system.
Empire State College is an EOE employer.
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