Clinic Resource Manager

UCSF

Clinic Resource Manager

University of California San Francisco Campus and Health

The Clinic Resource Manager will be responsible for managing all clinic schedules of the Department of Orthopaedics at the Orthopaedic Institute and all satellite locations. The position will also have responsibility for the Parnassus Spine Ortho Call Center. This position will lead and provide support and guidance to schedulers. The Clinic Resource Manager will be responsible for ensuring compliance with departmental standards related to scheduling and authorizations and the intake referral process. This position will be responsible for developing analytical tools to trouble shoot problems and monitor performance in real time through the ACD and retrospectively utilizing metrics and reports of self-scheduling , access within 5, 7 and 14 days, abandonment rate, service level and other analytical performance metrics.

Qualifications

  • High School graduate, prefer Bachelor’s degree in related area and / or equivalent combination of experience
  • 2 years of Call Center relevant experience
  • Proven ability to organize, manage multiple priorities, and delegate work functions efficiently.

To apply visit: https://ucsfedu.contacthr.com/108864494

San Francisco, CA 94102

To apply for this job please visit ucsfedu.contacthr.com.

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