Sparrow Health System
Sparrow Health System Help Desk Agent
This job description is intended to cover the minimum essential duties assigned on a regular basis. Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.
* Perform all duties of the Technical Service Agent Associate
* Answer all calls promptly and within a specific timeframe to ensure a high level of service availability to the customer.
* Initiate problem tickets and logs, using current reporting system, include clear and concise problem descriptions and/or resolution comments when either closing the support ticket or referring to next level support.
Completion of one IT certification such as EPIC proficiency, Microsoft Office Certification or A+ within 6 months of hire
3 years experience in a Technical customer support role
High School Diploma with technical focus
Specialized Knowledge and Skills
Completion of Help Desk Institute Training Course
Sparrow Health System is an Equal Opportunity/Affirmative Action employer.
To apply visit: https://sparrowhealthsystem.contacthr.com/106135812
Okemos, MI 48805
To apply for this job please visit sparrowhealthsystem.contacthr.com.