Sparrow Health System Help Desk Agent

Sparrow Health System

Sparrow Health System Help Desk Agent

This job description is intended to cover the minimum essential duties assigned on a regular basis. Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

* Perform all duties of the Technical Service Agent Associate

* Answer all calls promptly and within a specific timeframe to ensure a high level of service availability to the customer.

* Initiate problem tickets and logs, using current reporting system, include clear and concise problem descriptions and/or resolution comments when either closing the support ticket or referring to next level support.

Job Requirements

Completion of one IT certification such as EPIC proficiency, Microsoft Office Certification or A+ within 6 months of hire

Work Experience

3 years experience in a Technical customer support role

Education

High School Diploma with technical focus

Specialized Knowledge and Skills

Completion of Help Desk Institute Training Course

Sparrow Health System is an Equal Opportunity/Affirmative Action employer.

To apply visit: https://sparrowhealthsystem.contacthr.com/106135812

Okemos, MI 48805

To apply for this job please visit sparrowhealthsystem.contacthr.com.

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