TECHNICAL SERVICE AGENT INTERMEDIATE

Sparrow Health System

TECHNICAL SERVICE AGENT INTERMEDIATE

Sparrow Health System, Lansing, MI 48901

The Technical Service Agent Intermediate provides a single point of contact, 24/7, for all IT related issues within the Health System.

This job description is intended to cover the minimum essential duties assigned on a regular basis.

* Perform all duties of the Technical Service Agent Associate

* Answer all calls promptly and within a specific timeframe to ensure a high level of service availability to the customer.

* Initiate problem tickets and logs, using current reporting system, include clear and concise problem descriptions and/or resolution comments when either closing the support ticket or referring to next level support.

General Requirements
Completion of one IT certification such as EPIC proficiency, Microsoft Office Certification or A+ within 6 months of hire
Work Experience
3 years experience in a Technical customer support role

Education
High School Diploma with technical focus

Associate’s degree preferred
Sparrow Health System is an Equal Opportunity/Affirmative Action employer.

To apply visit: https://sparrowhealthsystem.contacthr.com/106135812

Lansing, MI 48901

To apply for this job please visit sparrowhealthsystem.contacthr.com.

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