Sparrow Health System
TECHNICAL SERVICE AGENT INTERMEDIATE
Sparrow Health System, Lansing, MI 48901
The Technical Service Agent Intermediate provides a single point of contact, 24/7, for all IT related issues within the Health System.
This job description is intended to cover the minimum essential duties assigned on a regular basis.
* Perform all duties of the Technical Service Agent Associate
* Answer all calls promptly and within a specific timeframe to ensure a high level of service availability to the customer.
* Initiate problem tickets and logs, using current reporting system, include clear and concise problem descriptions and/or resolution comments when either closing the support ticket or referring to next level support.
General Requirements
Completion of one IT certification such as EPIC proficiency, Microsoft Office Certification or A+ within 6 months of hire
Work Experience
3 years experience in a Technical customer support role
Education
High School Diploma with technical focus
Associate’s degree preferred
Sparrow Health System is an Equal Opportunity/Affirmative Action employer.
To apply visit: https://sparrowhealthsystem.contacthr.com/106135812
Lansing, MI 48901
To apply for this job please visit sparrowhealthsystem.contacthr.com.