Training and Quality Assurance Coordinator


Training and Quality Assurance Coordinator — UCSF Campus and Health

This position will report to the Manager of the Call Center. Responsible for completing monthly quality checks for call center staff and conducting retraining on standard work as needed. Ability to travel to all UCSF Health locations is required.


* Leads the development of educational tools relating to existing and new computer applications,

system updates, and other organizational goals and changes

* Develops or modifies curriculum, content and/or materials for training programs to meet the needs

of end-users

* Deliver appropriate level of instruction and competence/evaluations required for each user

* Collaborate with other Subject Matter Experts to ensure delivery of effective, accurate training

Required Qualifications

*    Bachelor’s degree in related area and / or equivalent experience / training.

*    Three years of relevant experience or equivalent experience in a training or instructional capacity

*    Thorough knowledge of functional area and understands how work within one course may impact work being done on other courses or in other areas

To apply visit:

San Francisco, CA 94102

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