Training and Quality Assurance Coordinator

Training and Quality Assurance Coordinator —  UCSF Campus and Health

The Training and Quality Assurance Coordinator is responsible for delivering end-user training to new and current call center staff. The focus will be to develop competence in the following areas: existing or new department workflows, the use of clinical and business information systems and other computer software applications for the call centers. They will also assist in the creation and validation of training tools which support the education of call center staff, and in measuring staff competency as well as effectiveness of the training program.

This position will report to the Manager of the Call Center.

Qualifications

• Bachelor’s degree in related area and / or equivalent experience / training.
• Three years of relevant experience or equivalent experience in a training or instructional capacity
• Thorough knowledge of functional area and understands how work within one course may impact work being done on other courses or in other areas
• Thorough analytical skills to conduct analysis and develop recommendations

To apply visit: https://ucsfedu.contacthr.com/106836582

San Francisco, CA 94102